Our Commitments to You

Personal service

I will be with you every step of the way from your first enquiry right through to the end of your Bigtrip and beyond. You are not just a number - I will personally be there to answer the phone and give you all the advice you need. I will be either leading the trip or around on day one to say hello. Want to know if you need to bring flip flops or adventure sandals? Call me - you will always have my direct line.

Quality

We give exceptional value. The quality is there from the leaders and the local guides, to the hotels and transport. We’re a very ‘hands on’ company and we’re out there in the field making sure that everything is just how it should be and how you want it.

Detail

We know that it’s the details that make a great trip. We make sure that everything is in place and runs smoothly. We’re here to take care of every tiny aspect of your Bigtrip so that you can concentrate on enjoying yourself.

Satisfaction

Word of mouth is everything and the most effective form of advertising. We have to give you the best possible holiday we can so you can tell everybody else how great it was!

Feedback

I will give you a call after your Bigtrip as I would really like to know what you thought about your adventure. This helps us maintain and improve the quality of our trips and keep the itineraries fresh and innovative.